Terms and Conditions
1. Introduction
Welcome to La Petite Box! By using our website and subscribing to our services, you agree to the following terms and conditions. Please read them carefully before placing an order. If you have any questions, please feel free to contact us.
2. General information
La Petite Box is a subscription service that delivers selected French food products to customers in Norway. Our business is registered under Norwegian law, and all transactions are subject to these terms and conditions.
3. Subscriptions and orders
Subscriptions are offered in 2-month, 4-month, 8-month, or 12-month increments. You can cancel your subscription at any time, unless otherwise specified.
To place an order, you must be at least 18 years old and provide correct and complete information during payment.
4. Prices and payment
All prices are quoted in NOK and include applicable taxes. Any shipping costs will be clearly stated during payment.
Payment can be made by credit card, debit card or other accepted payment methods (e.g. Vipps, Paypal). Recurring subscription payments will be automatically deducted based on the plan selected.
5. Delivery
The boxes are designed to fit in a standard Norwegian mailbox. If delivery is not possible, the box will be sent to your nearest pickup point.
Delivery times are estimates and may vary due to external factors. La Petite Box is not responsible for delays caused by carriers.
6. Cancellation and refunds
Subscriptions can be canceled at any time through your account settings. If you cancel after a payment has been processed, you will still receive the box for the paid period.
According to Norwegian law, the right of withdrawal does not apply to food products (cf. the Right of Withdrawal Act, Section 12, Section C). If you receive food products that you are not satisfied with, believe to be of poor quality, or that have been damaged during transport, we will do our best to resolve the situation.
Depending on the circumstances, we may send you a replacement item, ask you to return the affected products, or issue a refund. If you would like to file a complaint, please contact us within 7 days of receiving your box.
7. Product information
Allergen information is provided via a leaflet with a QR code inside the box. It is the customer's responsibility to review this information before consuming the products.
Some products may differ slightly from the images or descriptions on the website due to availability.
8. Intellectual property rights
All content on our website, including text, images and graphics, belongs to La Petite Box and is protected by copyright. Reproduction or use of content without permission is prohibited.
9. Limitation of Liability
La Petite Box is not liable for indirect, incidental or consequential damages arising from the use of our products or services.
Our liability for any claim is limited to the amount paid for the subscription or product in question.
10. Privacy
Your personal data is collected and processed in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in the policy.
11. Changes to Terms
La Petite Box reserves the right to update these terms and conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms and conditions.
12. Applicable law
These terms and conditions are governed by Norwegian law, and any disputes will be resolved under the jurisdiction of Norwegian courts.
13. Contact information
For questions or concerns about these Terms of Use, please contact us:
Email: kundeservice@lapetitebox.no